Facility Services

Please complete a TeamDynamix (TDX) work order that is located on the MyYCP Apps dashboard.  Include a detailed description of the issue, name, contact number, building name, floor, and room number and letter, if applicable.  Refer to the directional (left/right) location based on looking into a room from the doorway. 

The more detailed description and location you are able to provide allows Facility Services staff to address the issue timely and accurately.

If an emergency occurs outside of regular office hours (Monday-Friday, 8 a.m. – 4:30 p.m.), contact Campus Safety at 717.815.1314 and an on-call staff member will be contacted.

Examples of emergencies are as follows:  no heat and room temperature is below 60 degrees, no hot water, power outage that extends beyond outlets in the room, overflowing toilet (or any running water issues), the toilet is unusable, and there is only one toilet available (i.e., apartment-style housing), several leaks, elevator entrapment, anything that affects life safety, anything that could cause personal harm or anything that left unattended could cause property damage.

Facility Services reserves the right to make the determination based on the information given that a situation is a non-emergency.

Examples of non-emergencies are as follows: light out, broken furniture, broken screens, pest issues, graffiti removal, clogged sinks, or toilet issues that do not involve flowing water when several sinks or toilets are still accessible (i.e., traditional residence hall areas).  If you have a non-emergency request during hours when the office is not open, please complete the TDX to create a work order, and we will address it the following work day.  

In order to submit a Facility Services work order, please log in to the MyYCP Apps dashboard and click on the Team Dynamix (TDX) icon.  Select Facility Services and then the category that best describes the service needed.  You can also send an email to facilityservices@ycp.edu or call 717.815.1351 during normal business hours (Monday-Friday, 8:00 a.m. to 4:30 p.m.) to report an issue.  Open work orders in the Team Dynamix system are monitored throughout the day.  There may be a delay if the work order request is sent by a phone call or an email.

If you have a work order emergency after hours, please contact the Department of Campus Safety at 717.815.1314.  When reporting an issue, please be as detailed as possible.  Include your name, contact information, where you live on-campus, description and location of the problem, and if anyone else is affected.  

Emergencies are typically a broken pipe, flooded bathroom, no heat in extremely low temperatures, etc.  Light bulbs that are no longer working are non-emergency and should wait until the next business day to be repaired.

We do require appointments to be made for bed requests, furniture requests, and pest-related issues.  Please provide a time frame when you will be available when you submit your work order.  We do not make appointments for maintenance-related repairs.  When you submit a work order, our staff will access your room/apartment to make the repair.  Our facility services staff members are instructed to knock several times before entering, as well as verbally announce their presence.

Residence Hall lock and key issues are handled through the Residence Life Office. Please contact them directly at 717.815.1281 or residencelife@ycp.edu.  You can also stop by their office located in the Student Union Building, room 307.  If a key or lock issue is an emergency (i.e., broken key stuck in the lock, cannot unlock/lock the door), please contact the Campus Safety office emergency phone at 717.815.1314.  

The York College standard for temperature control inside regulated buildings is 68-72 degrees for heating and 72-76 for cooling. York College reserves the right to adjust settings once they are deemed necessary.  We appreciate your understanding during the transitional months. As temperatures fluctuate and residence hall spaces may become uncomfortable at times, a permanent change is not made until temperatures remain consistent to warrant the need. If at any time the temperatures within the residence halls are not within these standards, please contact the Facility Services office at 717.815.1351. We cannot guarantee we will be able to adjust the temperature as it will depend on the weather forecast and prevailing outdoor temperature.

All lost and found items are turned into the Campus Safety office.  Please contact their office directly at 717.815.1403 during regular office hours (Monday-Friday, 8:00 a.m. to 4:30 p.m.).

All internet and cable issues, including broken or damaged data jacks and covers, are handled by Library and Technology Services (LTS). Please contact the Help Desk at 717.815.1559 or ltshelp@ycp.edu. 

Washing machines and dryers are provided by an outside vendor.  Each machine has a specific QR code.  Follow the instructions received by your RA if you have an issue with a washer or dryer.  Notify your RA of any problems with the machines.

For the official announcement about delays and closing, please check the York College’s homepage, YCP Weather Hotline (717.815.6789), Emergency Alert System, YCP Facebook page (York College of Pennsylvania), Instagram (@YorkCollegePA) or your ycp.edu email inbox.  These resources will be updated as weather situations change.

During periods of inclement weather, please contact the Facility Services (717.815.1351) office to report specific areas of concern with snow and ice.  While our staff works very hard to keep walkways and parking lots clear during inclement weather, it can become difficult as the weather and freezing conditions continue.  We appreciate your understanding as we try to keep all areas clear and safe for use.  Please note that the sidewalks and porches of campus-owned student houses are the responsibility of the residents.